988bd Privacy Policy

Information We Collect

988bd collects personal information that you provide directly, information generated through your use of the Platform, and in certain cases, information from third-party verification and payment providers. Information collected directly includes: full name; date of birth (to verify minimum age of 21); residential address; email address; mobile phone number; copies of government-issued identification documents submitted during KYC verification; and payment method details (mobile wallet numbers for bKash, Nagad, Rocket and Upay, or card details for Visa and Mastercard). Information generated through Platform use includes: login timestamps and IP addresses; device type and browser information; pages visited and session duration; bet history, game history and transaction records; and customer support interaction logs.

How We Use Your Information

988bd uses personal data collected for the following purposes: (a) Account management — to create, maintain and secure your 988bd account; (b) Identity verification — to comply with KYC obligations and confirm you meet the minimum age requirement of 21 years; (c) Payment processing — to facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa and Mastercard; (d) Regulatory compliance — to meet anti-money-laundering (AML) obligations and respond to lawful requests from regulatory authorities; (e) Customer support — to investigate and resolve account queries, disputes and complaints; (f) Service improvement — to analyse usage patterns and improve Platform features; (g) Marketing communications — to send you relevant promotional offers, subject to your communication preferences (you may opt out at any time); (h) Responsible gaming — to monitor for signs of problem gambling and apply protective measures where appropriate.

Legal Basis for Processing

988bd processes personal data on the following legal bases: (a) Contractual necessity — processing required to provide the Platform services you have signed up for, including account creation, deposits, withdrawals and game access; (b) Legal obligation — processing required to comply with applicable laws including KYC, AML and age verification regulations; (c) Legitimate interests — processing for fraud prevention, security monitoring and service improvement where our legitimate interests do not override your fundamental rights; (d) Consent — processing for marketing communications, which you may withdraw at any time without affecting the lawfulness of prior processing.

Sharing Your Information

988bd does not sell, rent or trade your personal data to third parties for their own marketing purposes. We may share personal data with the following categories of recipients where strictly necessary: (a) Payment processors — bKash, Nagad, Rocket, Upay, Visa and Mastercard networks and their processing partners, solely for the purpose of executing deposit and withdrawal transactions; (b) Identity verification providers — third-party KYC and age-verification services engaged to fulfil our legal age-verification obligations; (c) Regulatory authorities — government bodies and law enforcement agencies where we are required by law to disclose information; (d) Fraud prevention services — industry organisations and fraud prevention databases where disclosure is required to protect against financial crime; (e) Technology providers — hosting, cloud storage and platform infrastructure providers bound by data processing agreements that restrict their use of your data to providing services to 988bd only.

Cookies and Tracking Technologies

988bd uses cookies and similar tracking technologies to operate the Platform, remember your preferences and analyse usage patterns. Strictly necessary cookies are required for the Platform to function and cannot be disabled. Performance and analytics cookies help us understand how users interact with the Platform so we can improve it — these are enabled by default but you may disable them through your browser settings. Marketing cookies are used to deliver relevant promotional content and are only set with your consent. Please note that disabling certain cookies may affect your ability to use some features of the Platform. Third-party analytics and advertising partners may also set cookies when you interact with certain Platform features; 988bd does not control these third-party cookies directly.

Data Retention

988bd retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Account data is retained for the duration of your account and for a minimum of five years following account closure in order to comply with AML and regulatory record-keeping obligations. Transaction records are retained for a minimum of five years. KYC documentation is retained for the period required by applicable regulations. Marketing preferences and communication logs are retained until you withdraw consent or request deletion. When data is no longer required, it is securely deleted or anonymised.

Your Rights

Subject to applicable law, you have the following rights in relation to your personal data held by 988bd: (a) Right of access — you may request a copy of the personal data we hold about you; (b) Right to rectification — you may request correction of inaccurate or incomplete data; (c) Right to erasure — you may request deletion of your personal data where we no longer have a legal basis to retain it; (d) Right to restrict processing — you may ask us to limit how we use your data in certain circumstances; (e) Right to data portability — you may request your data in a structured, machine-readable format; (f) Right to withdraw consent — where processing is based on consent, you may withdraw it at any time without affecting prior processing. To exercise any of these rights, please contact the 988bd support team via live chat or at [email protected].

Data Security

988bd implements technical and organisational measures designed to protect personal data against unauthorised access, accidental loss, destruction or disclosure. These measures include SSL/TLS encryption for all data transmitted between your device and the Platform; password hashing using industry-standard algorithms so that no plaintext passwords are ever stored; access controls that restrict internal access to personal data to authorised personnel only, on a need-to-know basis; regular security assessments and vulnerability testing of Platform infrastructure; and secure data centre hosting with physical access restrictions. While we take all reasonable precautions, no security measure is completely infallible. If you suspect that your 988bd account has been compromised, please contact our support team immediately.

Children and Minors

The 988bd Platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If you are a parent or guardian and believe that a minor has provided personal information to 988bd without your consent, please contact us immediately at [email protected]. Upon confirmation, we will take prompt steps to delete the relevant data and close the associated account. We encourage parents and guardians to monitor their children's use of online services and to use parental control tools where available to prevent access to gambling platforms.

International Data Transfers

988bd operates primarily for the Bangladesh market and stores data on servers located in secure data centres. In some cases, data may be processed or accessed by our service providers in other countries in connection with the services they provide to us (for example, cloud infrastructure providers or fraud prevention services). Where such transfers occur, 988bd ensures that appropriate safeguards are in place to protect your personal data, including contractual data processing agreements with service providers. By using the Platform, you consent to the transfer of your personal data in accordance with the terms of this Policy.

Changes to This Privacy Policy

988bd reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal requirements or Platform features. The date of the most recent revision is displayed at the top of this page. Where changes are material, we will make reasonable efforts to notify active users via the Platform interface or by email to the address associated with their account. Your continued use of the Platform after any revision is posted constitutes your acceptance of the updated Policy. If you do not agree to the revised Policy, you should discontinue use of the Platform and may request account closure by contacting our support team.